Free Support
Free support is provided via our support forum and a dedicated issue tracking system. They are constantly watched and administered by our support engineers, so none of your messages will remain ignored.
Though we do not guarantee that we will answer all the posts. We thank you for your understanding.
Standard Commercial Support
If you need to secure our feedback, you can consider our Standard Commercial Support.
Our Standard Commercial Support includes:
- Answers to questions on general use;
- Bugfixing. In order for us to work with an issue, it needs to be reproducible and should be localized to the components' configuration leading to the problem. If there are no obvious steps that reproduce the issue, please submit a simple test application demonstrating the problem;
- Feedback to your requests within 1 business day.
Standard Support is done via email requests and a dedicated project in the Issue Tracking System.
Standard Commercial Support should be renewed annually. All holders of commercial licenses get one year of this type of support automatically.
If you use OpenFaces under LGPL, but you are interested in getting our Standard Commercial Support, you can request it via support@openfaces.org.
Premium Technical Support
Do you need some custom functionality or specific features in OpenFaces?
We can implement them for you within the frame of Premium Technical Support, notable for the quick and careful request handling, precise estimating and creative development.
This service includes:
- Consulting on existing product’s features;
- Feature development;
- Project-related help with your custom implementation.
Premium Technical Support is done via email requests or remote access to your computer, and is paid on a Time and Material basis. We bill the time actually spent by our developers on your request. All estimates are pre-agreed with you before any development activity, so you have full control over the cost.
If you are interested in our Premium Technical Support, you can request it via support@openfaces.org.
Developer’s Guide
Provides comprehensive information on the use of the OpenFaces library: installation and configuration instructions, common component features, validation framework documentation and more…
Tag Reference
Describes all the tags and their attributes provided in the OpenFaces library.
API Reference
Describes API for all the public classes provided in the OpenFaces library.
FAQ
- General
- Licensing
- Support Policy
- Project Infrastructure
- Compatibility
- Ajax
- DataTable and TreeTable
- TabbedPane and TabSet
- Miscellaneous
Migrating from QuipuKit 1.x
Issue Tracking
If you want to submit a bug or request a feature, please use our Issue Tracking System.